Shipping policy

This Shipping Policy applies to physical products purchased from Studio Edit. Digital products, downloads, appointments, services and workshops are not physically shipped.

Order processing

Orders are processed on business days, excluding weekends and public holidays in New South Wales.

We aim to prepare and dispatch orders as soon as reasonably possible after payment has been confirmed. Processing may take longer during launches, promotions, holidays or periods of high demand.

If an item in your order becomes unavailable, we will contact you using the details provided at checkout.

Shipping options and charges

Available shipping methods, destinations and charges are calculated and displayed at checkout based on:

  • the delivery address;

  • the products in the order;

  • the size and weight of the parcel; and

  • the delivery service selected.

Please review all shipping charges before completing your purchase.

Delivery estimates

Any delivery timeframe displayed at checkout, in an order confirmation or by the carrier is an estimate only and begins after the order has been dispatched.

Delivery times may be affected by carrier delays, weather events, peak periods, public holidays, regional delivery schedules or circumstances outside Studio Edit’s reasonable control.

Tracking

Tracking information will be sent to the email address or mobile number supplied at checkout when tracking is available.

Customers are responsible for monitoring tracking updates and ensuring someone can receive the parcel where required.

Delivery addresses

Customers must provide a complete and accurate delivery address at checkout.

Please contact hello@studioedit.com.au immediately if an address needs to be corrected. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Studio Edit is not responsible for delays or additional costs caused by an incorrect or incomplete address supplied by the customer. If a parcel is returned to us because of an address error, non-collection or unsuccessful delivery, additional postage may be required before it can be resent.

Local pickup

Local pickup is available only when it appears as an option at checkout.

Please wait until you receive confirmation that your order is ready before attending the studio.

Pickup location:

Studio Edit
169 Marius Street
Tamworth NSW 2340

Orders must be collected during an agreed collection time or available opening hours. Proof of purchase or identification may be requested.

Damaged parcels or missing items

If your order arrives damaged or an item is missing, please contact hello@studioedit.com.au as soon as possible.

Include:

  • your order number;

  • a description of the issue;

  • photographs of the product;

  • photographs of the shipping packaging and label; and

  • details of any missing item.

Please retain the product and packaging while we assess the issue or make a claim with the delivery provider.

Delayed or missing parcels

If tracking shows an unusual delay, attempted delivery or delivery that you cannot locate, please first check:

  • around the delivery location;

  • with other household members;

  • with neighbours or building management where appropriate; and

  • for any collection notice or carrier update.

If the parcel still cannot be located, contact us at hello@studioedit.com.au so we can assist with a carrier investigation.

A carrier investigation may need to be completed before a replacement or refund can be considered.

Authority to leave

Where a customer selects or authorises an unattended delivery, the parcel may be left at the delivery address according to the carrier’s procedures.

Please select a secure delivery location. Nothing in this section limits any rights or remedies that cannot legally be excluded.

International shipping

International shipping is available only to destinations offered at checkout.

International customers are responsible for checking local