Refund policy

At Studio Edit, we want you to be happy with your purchase. This policy explains how returns, refunds and other remedies are handled.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Faulty, damaged or incorrect products

Please contact us as soon as possible if a product:

arrives damaged;
is faulty or unsafe;
is materially different from its description;
is missing from your order; or
is not the product you ordered.

Email hello@studioedit.com.au with your order number, a description of the issue and clear photographs where relevant.

We may ask you to return the product or provide further information so we can assess the issue.

If the product fails to meet a consumer guarantee, you may be entitled to a repair, replacement, refund or another remedy under the Australian Consumer Law. The appropriate remedy will depend on the circumstances and whether the failure is major or minor.

Studio Edit will cover reasonable return postage costs when a product is confirmed to be faulty, damaged, incorrect or otherwise fails to meet a consumer guarantee.

Change-of-mind purchases

Studio Edit does not provide refunds for change-of-mind purchases.

At our discretion, an unopened and unused product may be accepted for an exchange or store credit if:

you contact us within 14 days of receiving the product;
you provide proof of purchase;
the product is unopened, unused and in its original packaging;
all seals and protective packaging remain intact; and
the product is in a condition suitable for resale.

Approval must be obtained before returning a product. Return postage for an approved change-of-mind return is the customer’s responsibility.

Cosmetics, beauty products and hygiene-sensitive items

For hygiene and safety reasons, we cannot accept change-of-mind returns for cosmetics, makeup, skincare, lashes, lash adhesives, applicators or other hygiene-sensitive products once they have been opened, used, tested or had their seal removed.

This restriction does not apply when a product is faulty, unsafe, incorrectly supplied or otherwise fails to meet a consumer guarantee.

Please choose shades and products carefully. Product colours may appear slightly different depending on lighting and screen settings.

Sale and promotional products

Sale, discounted and promotional products are not eligible for change-of-mind returns unless Studio Edit agrees otherwise.

Your rights under the Australian Consumer Law continue to apply to sale and promotional products.

Services, appointments and workshops

Cancellations, rescheduling and non-attendance for makeup appointments, lessons, parties, workshops and other services are subject to any booking conditions disclosed at the time of booking.

Please contact us as soon as possible if you need to cancel or reschedule.

Nothing in our booking conditions excludes rights or remedies that cannot legally be excluded under the Australian Consumer Law.

Digital products and downloads

Due to the nature of digital products, change-of-mind refunds are not available once a digital product has been accessed, downloaded or delivered.

If a digital file is faulty, inaccessible or materially different from its description, please contact us so we can provide a working replacement or another remedy where required.

Gift cards

Gift cards are not refundable, exchangeable or redeemable for cash except where required by law.

How to request a return

Before returning any product, email:

hello@studioedit.com.au

Please include:

your full name;
your order number;
the product concerned;
the reason for your request; and
photographs where the product is faulty, damaged or incorrect.

Do not send a product back until Studio Edit has confirmed the return instructions.

Unauthorised returns may not be accepted.

Refund processing

Approved refunds will be issued to the original payment method where possible.

Processing times may vary depending on your bank or payment provider. Original delivery charges are not refundable for approved change-of-mind returns. Delivery charges will be refunded where required by the Australian Consumer Law.